Applying FeedBack WrapRicardo Polito
One of the hardest things we found in the teams we worked on was creating the feedback culture. Perhaps because it is common in our IT teams, we find people who are not used to receiving and offer simple, pure feedback free of past grudges.
Another common aspect that we find on these teams is that feedback usually happens tied to an assessment, whether it is a semi-annual, annual or performance review. Often such actions only happen when we have an outside consultant who faces a scenario of lack of collaboration, engagement and of course, clear feedback.
With this in mind, we decided to offer feedback wrap execise in our Management 3.0 foundation workshop. The topic was already present, but it was covered conceptually, showing a video of Jurgen highlighting the 5 steps.
So we decided to bring to our class and this post tells exactly the learning we had in the application of this game. Our first challenge came from having the game translated, until then it was only available in English. Our CEO, Ricardo Polito and Management 3.0 facilitator headed this task, performing the initial translation of the game into Portuguese and use in our class.
We begin by explaining Feedback Wrap as a technique, exemplifying the 5 steps, highlighting how each step should be conducted. We use the example of feedback to a Scrum Master about their role and how they should encourage the team to be proactive in choosing their tasks at the planning meeting. Good idea was to illustrate a step by step how to do the feedback wrap.
The next step was to distribute the cards to the pairs formed among the group members. For each pair two cards were passed, viewpoint A and viewpoint B, which exemplify how each felt about the situation presented. They read the cards in pairs and structured the feedback wrap by following the steps.
Then we gave a short feedback presentation where the first participant reports on viewpoint A and describes the context for class members to see what the situation is. He lists his remarks on the viewpoint A card he received. The next step is to express your feelings about what happened, to explain the value that such a situation has, whether it has occurred or not. Last but not least, a suggestion is offered for the situation in question.
The first pair needed a little help from the slides so as not to get lost in the 5 steps.
… The second pair got a rehearsal glue, but in the end it all worked out.
… The third duo, added a bit of irreverence and made it beautiful.
At the end of the dynamic, we present Jugen Appelo’s video, talking about the feedback wrap, to reinforce the steps taken by the pairs and reinforce the learning.
Among the lessons learned from this application are:
Visualize that feedback can be both positive and negative;
Experience that guided learning situations, such as those illustrated in the game, allow you to experience the dynamics well and thus facilitate understanding;
Contextualizing viewpoint A and B before the start of the dynamic and allowing the pairs to draw up a short script made FeedBack Wrap easy to apply.
We can see that the application of dynamics, instead of just illustrating it with an explanatory video, has gained expressiveness among the students and was punctuated with one of the interesting parts of training through our Happiness Door, but this is a topic for another post…